Blog
Real-world lessons from deploying AI voice agents, document processing, and workflow automation in the enterprise.
A national vehicle purchasing platform cut evaluation errors from 7% to 1% and review time from 20 minutes to 2. Here's what actually changed in the workflow.
Read articleCutting manual review works by routing the clean, routine share of evaluations through automated checks, so reviewers judge only the cases needing it.
Read articleEvaluation volume doesn't require headcount to scale 1:1. Automating document review can cut review time from 20 minutes to 1-2, lifting throughput per FTE.
Read articleDealership AI timelines swing from weeks to months. The real predictor isn't the vendor's promised date, it's your data quality and integration scope.
Read articleVendor references are pre-filtered by design. The calls that predict outcome are the ones you source yourself, through a 20 Group or peer contact.
Read articleWhy most enterprise AI pilots never ship, and the deployment model we use to take voice agents, document processing, and IVR modernization to production in weeks.
Read articleAn odometer discrepancy at auction can trigger both a private arbitration claim and separate federal exposure under 49 CFR Part 580, from one missed flag.
Read articleThe highest-leverage fix isn't slowing every listing: add a second verification pass on condition reports and title status for high-risk units.
Read articleNAAA's policy sets an $800 defect threshold, a 7-day online claim window, and specific carve-outs that decide whether a gap was disclosable at all.
Read articleA unit can sell at auction and still sit unclosed for days: title in transit blocks the sale from finalizing, and this time the buyer has already paid.
Read articleCost per transaction is table stakes. The real predictor is whether the vendor retains fraud pattern-recognition when staff turn over, which most RFPs skip.
Read articleCFPB's clearest BHPH finance-charge case: Herbies Auto Sales paid $700,000 in restitution for leaving a $1,650 warranty and $100 GPS fee out of the APR math.
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